Frequently Asked Questions
- Snug, not restrictive
- Should not cause numbness
- Should not restrict breathing
Shipping policy
Shipping policy
1–2 business day processing time
Orders are processed within 1–2 business days after payment is confirmed. You will receive a shipping confirmation with tracking information once your order is on its way.
Domestic (United States)
All U.S. orders ship free, with no minimum purchase required. We ship via the most reliable carrier available for your area.
International orders
International delivery typically takes 7–10 business days, depending on your location and local customs processing. Estimated transit times are shown at checkout. Please note that any applicable duties, taxes, or import fees are the responsibility of the recipient.
Track your order
A tracking number will be emailed to you as soon as your order ships. If you haven't received a tracking update within 3 business days of placing your order, please reach out to our support team.
Returns & exchanges
Returns & exchanges
Return policy
We accept returns within 30 days of delivery. Items must be unused, unworn, and in their original packaging to be eligible for a return. Because our products are medical-grade supports worn against the body, we are unable to accept returns on items that have been used, for the safety and hygiene of all customers.
Exchanges
Not the right fit? No problem. We're happy to exchange your item for a different size within 30 days of delivery, provided the item is in unused, original condition. Contact us to get started and we'll guide you through the process.
Damaged, defective, or missing items
If your order arrives damaged, defective, or with missing components, please reach out to us right away. We'll work quickly to resolve the issue — whether that means sending a replacement, issuing a refund, or another solution that works for you. Photos of the issue are helpful but not always required.
Contact our support team
To initiate a return or exchange, please email us with your order number and a brief description of the issue. Our team typically responds within 1 business day.